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Communication and Teamwork: Essential Practices in Hospice and Palliative Medicine

Advance your competence in caring for those with serious illness. This module focuses on effective communication strategies when speaking with patients, families, and other health care professionals, barriers to effective communication, eliciting patient goals, assessing prognostic awareness, and communicating serious news. It also includes family systems theory and counseling techniques to facilitate family meetings, and an overview of the roles and functions of a team to create awareness and work as an effective team.

Upon completion of this online module, the learner should be better able to:
• Demonstrate effective strategies when communicating with patients, families, and other health care professionals
• Identify the positive impacts of effective communication
• Identify patient, family, and provider barriers to effective communication
• Demonstrate effective techniques when communicating serious news
• Demonstrate effective techniques for eliciting patient goals for medical care and achieving a shared decision
• Utilize a framework for discussing prognosis and assessing prognostic awareness
• Describe family systems theory and counseling techniques to facilitate family conferences
• Employ conflict-resolution skills to promote effective teamwork
• Utilize a framework to guide decisions about respecting confidentiality

Learn now

The American Academy of Hospice and Palliative Medicine (AAHPM) is the professional organization for physicians, nurses and other health care providers specializing in hospice and palliative care. Learn more.


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