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The current health care environment is complex. Systems often cross US state boundaries to provide care to patients with a wide variety of medical needs. The coronavirus disease 2019 pandemic is challenging health care systems across the globe. Systems face varying levels of complexity as they adapt to the new reality. This pandemic continues to escalate in hot spots nationally and internationally, and the worst strain on health care systems may be yet to come. The purpose of this article is to provide a road map developed from lessons learned from the experience in the Department of Surgery at the University of Wisconsin School of Medicine and Public Health and University of Wisconsin Health, based on past experience with incident command structures in military combat operations and Federal Emergency Management Agency responses. We will discuss administrative restructuring leveraging a team-of-teams approach, provide a framework for deploying the workforce needed to deliver all necessary urgent health care and critical care to patients in the system, and consider implications for the future.
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Accepted for Publication: April 3, 2020.
Corresponding Author: Ben L. Zarzaur, MD, MPH, Department of Surgery, University of Wisconsin School of Medicine and Public Health, 600 Highland Ave, Clinical Science Center, G5/335, Madison, WI 53792 (email@example.com).
Published Online: April 14, 2020. doi:10.1001/jamasurg.2020.1386
Author Contributions: Dr Zarzaur had full access to all of the data in the study and takes responsibility for the integrity of the data and the accuracy of the data analysis.
Concept and design: Zarzaur, Stahl, Greenberg, Minter.
Acquisition, analysis, or interpretation of data: Savage, Minter.
Drafting of the manuscript: Zarzaur, Stahl, Greenberg, Minter.
Critical revision of the manuscript for important intellectual content: Zarzaur, Stahl, Savage, Minter.
Administrative, technical, or material support: Zarzaur, Minter.
Supervision: Zarzaur, Savage, Minter.
Conflict of Interest Disclosures: Dr Greenberg reported grants from BD Interventional, grants from Medtronic, and other support from Intuitive outside the submitted work. No other disclosures were reported.
Additional Contributions: The authors wish to acknowledge the following colleagues at University of Wisconsin School of Medicine and Public Health: Anupama T. Joseph, MD, for assistance with language editing and proofreading, Karen L. Williams, BS, for assistance with figure illustration, as well as Hee Soo Jung, MD, Marylou Hagen, PA-C, and Scot Johnson, NP, who all assisted with developing the response plan described in the manuscript. They were not compensated for their contributions.
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