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Telephone Visits Surge During the Pandemic, but Will They Last?

Educational Objective
To identify the key insights or developments described in this article

Physicians at Southern California’s nonprofit Venice Family Clinic never envisioned caring for most of their patients via telephone—until the pandemic.

When office visits dwindled last spring during local stay-at-home orders to prevent the spread of coronavirus disease 2019 (COVID-19), clinic staff had to make an abrupt shift. Soon, 75% of appointments were being handled by telephone. But none of them used video call apps such as FaceTime, WhatsApp, or Google Duo. These were old-fashioned audio-only calls.

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Article Information

Accompanying this article is the JAMA Medical News Summary, an audio review of news content appearing in this month’s issues of JAMA. To listen to this episode and more, visit the JAMA Medical News Podcast.

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