Describe Scholars of Wellness and their vital role in establishing physician well-being
Summarize how to develop and test well-being pilot interventions
Quiz Ref IDPhysicians in practice have many good ideas about changes that would improve practice efficiency and culture within their work unit. The National Academy of Medicine Consensus Study highlights the importance of making these systemic changes as we work to improve professional satisfaction.1 But how do they move from an idea to effective action when working within a larger system? A Scholars of Wellness (SOW) program can provide the framework and skills for effective and fulfilling action. In this program, physicians whose ideas have been vetted and selected by program or unit leaders are paired with a process improvement coach and a well-being expert to design, implement, and test the idea—thereby becoming Scholars of Wellness. These physician Scholars develop the knowledge and skills to effect meaningful change at a system level, while the unit benefits from improved workflows and culture (Figure 1).
For example, the Obstetrics and Gynecology Department created a pilot peer support intervention in the inaugural year of Northwestern Medicine's SOW program. This program allowed Scholars to understand the legal groundwork needed to support such a program and identify the referral sources that could best identify physicians in need of support. With this understanding, the Scholars created a training program for peer supporters, identified peer supporters, set up a marketing system to raise awareness, and established a process for clinicians to seek peer support. The pilot's encouraging data allowed Scholars to make a persuasive argument for peer support across the organization. Northwestern Memorial Hospital implemented the peer support system the year after the pilot program. This led to a commitment to scale peer support across the health system.
Form a Dyad Leadership Team
Approach Leadership for Buy-In and Funding
Use a Wide-Reaching Application Process to Select Scholars
Pair Scholars with a Process Improvement Coach and a Well-Being Coach
Create and Deliver Curriculum Focused on Dual Core Objectives
Implement Pilot Interventions
Set Timepoints to Assess Progress
Use the Identify–Develop–Scale–Sustain Model to Harvest Program Results
Joint leadership is essential to establish a Scholars of Wellness program. A dyad leadership team for the program should consist of a physician lead (well-being expert) and an administrative lead (project manager) who work together to expand the program's reach and ensure its success. The physician lead is responsible for creating and delivering the curriculum, recruitment and selection of Scholars, marketing and communication, well-being coaching and expertise, and advising Scholars on how to design their pilots and overcome barriers to change. The administrative lead is critical to support and implement logistics, maintain progress, manage communications, and coordinate the program's delivery.
What qualities should a physician lead have?
The physician lead should be respected by both executive leadership and physician colleagues. The chief resident model is useful to consider here as the person should have credibility with both constituencies and serve as a bridge in communication. A coach approach to faculty development is one way to teach physician colleagues, while a systems approach can be applied to change management. Personal qualities including flexibility, patience, strong oral and written communication skills, and reliability are crucial.
How much time should the physician lead dedicate to the SOW program?
At least 20% time should be protected for the physician lead to direct this program.
What if there is no physician well-being expert within the organization?
Prior experience is not required to be a successful physician lead in an SOW dyad. A variety of resources are available to help a motivated physician who wishes to learn more about well-being act as the lead. Examples include:
The American Medical Association's Practice Transformation website
Other toolkits on the AMA STEPS Forward™ website that address burnout and well-being
National Academy of Medicine Action Collaborative on Clinician Well-Being and Resilience
What could an administrative lead anticipate in terms of time commitment and responsibilities?
On average, an administrative lead can anticipate assisting the physician lead for 8 hours per week, with additional hours required at certain times throughout the year. Sample responsibilities include:
Manage annual timeline, budget, and all logistics (including food and room bookings)
Manage application process and organize steering committee meetings
Act as the central communication contact and organize:
Bi-weekly communication with Scholars to ensure progress is maintained
Bi-weekly communication with process improvement coaches
Bi-weekly planning sessions with physician leads
Regular communication and coordination with designated course facilitators
Own and create all standard work documents for facilitators, participants, and coaches
Coordinate accountability touchpoints such as mid-point presentations and graduations
Understanding your organization's leadership structure will enable you to identify the essential support for an SOW program. Consider collaboration with leaders from the following areas:
Quality and Safety
Risk and Legal
The Medical Staff Office
The Office of the Chief Medical Officer
Individual medical directors
Medical group and hospital president(s)
These services and individuals can support Scholars in addressing the systemic barriers and operational inefficiencies that drive burnout, both at the system and work-unit levels.2 These system functions can also help to obtain the data needed to diagnose problems, assess improvements, and overcome barriers to change.
When approaching leadership for buy-in and support, it is helpful to have an outline or proposal of funding beneficiaries and uses.
Funding needs will vary, but may include:
Funding for program leadership
Funding for the Scholars [eg, protected time, Relative Value Unit (RVU) equivalents]
Funding for pilot intervention projects
Miscellaneous costs such as food for the classes and graduation costs
How much funding is needed to start this program?
The amount of funding needed will depend on the:
Specific objectives of the program at your organization
Comprehensiveness of in-scope projects
Decision whether to pay the Scholars for their participation in the program
Salaries of the program leaders
For the most comprehensive version of the program at Northwestern Medicine, the Scholars are funded for 5% time (eg, given 5% protected time from clinic and credited with equivalent RVUs). Physician leads are funded for 20% to 30% time, and administrative leads are funded 20% to 40% time for supporting the program. The Scholars of Wellness Program created and selected projects with a total annual budget between $20 000 to $50 000 per year and provided meals for Scholars during class time.
Should Scholars be paid?
Give strong consideration to providing some level of funding to Scholars if they are being asked for comprehensive pilot interventions in addition to the program's faculty development objective. Workload and work–life integration are important drivers of burnout, so adding work alone can amplify burnout in these leaders. If monetary compensation is not possible, there is still value in mentorship and development opportunities available exclusively through the SOW program that may lead to career advancement.
Organizations can choose to nominate physicians to be Scholars, but an application process demonstrates interest, initiative, and passion. Selecting the right Scholars is an integral part of thoughtful resource allocation. Considerations include the person's leadership qualities and passion, project proposal thought process, and individual departmental needs for a well-being leader. This is also an important time to study the proposed pilots for alignment with other system initiatives and priorities, leading to a higher success rate for pilots.
What are the best ways to promote this opportunity to physicians?
The communication plan for recruitment is a critical step for obtaining a diverse range of projects and candidates to select from as you build your Scholar cohort. While everyone who applies may have a sincere interest in wellness, not all individuals with this interest have the skills and attributes necessary to be effective change agents and leaders.
Strategically promote the program to stakeholders by:
Sending flyers and communications to The Chief of Staff and Medical Staff Office email communications liaisons
Sending personal emails to chairs and department leaders
Sending personal emails to system function leaders
Posting flyers in the physician lounges
Sharing announcements with existing well-being councils and committees at department and organization levels
Delivering individual in-person department presentations to speak directly to physicians
Hosting a wellness “kickoff” day, complete with a well-being-related Grand Rounds speaker, that also serves as a forum for announcing the program to a variety of individuals who are already interested in the topic
It is essential in all these communications to highlight the faculty development opportunity as well as curriculum topics, CME credits, funding, and coaching support.
What should an application include?
Applications should not be complicated and could even be distributed as an online survey. It is important to include questions that ask the applicant to:
Describe their pilot intervention and ensure that it is addressing a driver of burnout in their practice setting
Explain any baseline or anecdotal evidence supporting the pilot intervention idea
Begin thinking about metrics, such as which and how many individuals will be affected by the intervention and what success will look like
Predict possible barriers, support needed, costs, and time to implement
Applicants should also include a letter of interest, their CV, and a letter from their supervisor indicating support for their application and pilot project.
Assigning coaching for the program's duration increases the probability that project timelines will be maintained, and progress is being made in personal development around change and wellness leadership. The SOW curriculum is typically dense and fast-paced. Coaching meetings can be a place to check for understanding and to practice application that is specific to the needs of each Scholar and their pilot. Coaching has also been shown to be a strategy that can decrease burnout in medicine.3,4 Consider providing 2 coaches for each Scholar: a well-being expert coach and a process improvement coach.
Who should act as coaches?
The physician lead of the SOW project should be the well-being coach for the Scholars. They can also enlist an assistant physician lead to help.
The appropriate process improvement coach will depend on the specific pilot intervention chosen by the Scholar. For example, a Scholar working on a pilot project to make EHR changes may benefit from an IT process improvement coach's support.
Is formal coaching training available or recommended?
Formal coaching training can be helpful and is available through various organizations. However, a coach approach is sufficient to help the Scholars develop and examine their thought processes around making constructive change and process improvement.
What is the time commitment required for the coaches?
The purpose and time commitment of the coaches will likely vary based on the time of year. In the first 3 to 4 months of the program, the well-being expert coach has a primary role as the Scholar's knowledge and skills are growing. In the second half of the year, the Scholar spends most of his or her time with the process improvement coach as they begin to implement the pilot program.
The Scholars should meet with one of their coaches at least once a month. Coaches should keep a progress report to identify issues and barriers early on and ensure continued progress and commitment to the program.
Why is mentorship important?
The coaching and mentorship resources provided for the Scholars can:
Foster loyalty to the organization
Reduce turnover intent and improve retention of faculty
Increase the likelihood of recommending your organization as a place to work
Build a community of like-minded individuals across departments
Encourage fruitful cross-pollination of ideas
Build a common vocabulary and mission
Continued involvement of Scholars in leadership and wellness initiatives after the curriculum ends is a wonderful marker of success.
Recognizing that a comprehensive program has dual core objectives—faculty leadership development and well-being pilot development/implementation—allows you to tailor the scope of the curriculum and program to your own organization based on your needs and readiness to invest.
For example, if your ability to secure funding is low and the buy-in level from leadership to assist the Scholars in their pilots is in its early stages, it may be best to begin by focusing the curriculum on faculty development. Focus can shift to the pilot interventions as additional funding becomes available.
The SOW curriculum focuses on:
Developing well-being expertise through literature review
Internalizing best practices for change management and readiness
Training in leadership skills
Understanding process improvement principles and project management methodology
Possible topics for your curriculum include (Figure 2):
The physician and administrative leads will deliver most of the lectures. However, securing guest speakers, such as leaders within the organization, is not only valuable in building ownership amongst organizational leadership, but also in elevating the profile of the Scholars with leadership and connecting them to system resources. Having additional speakers also provides an opportunity to help the Scholars with perspective—they can learn how to make their pitch to leadership as they learn the leaders' perspectives on these requests.
How does an SOW program help an organization identify future leaders?
It is rare to have a one-year opportunity to observe how someone leads change before promoting them to a high-profile role. The SOW program provides this unique opportunity to select the appropriate people to continue the path towards a culture of health. If a Scholar has the aptitude, emotional self-regulation, and passion to be a well-being leader, try to promote the Scholar to a role needed in the organization. This shows that the program can foster career advancement, generating deeper commitment to the program by future Scholars.
How can Scholars gain organizational leadership skills through the SOW program?
Scholars typically start the SOW program solely focused on implementing the pilot they proposed in their application. They are not often aware of the need for their personal development in terms of skills, knowledge, and influence. However, throughout the year, they learn how to:
Assess the drivers of burnout within themselves and others
Prioritize and create solutions that are for them and the program
Build buy-in and build consensus on the approach to well-being to overcome potential dissenting views and voices
Learn how to remove barriers and make persuasive arguments to secure funding
Listen to their colleagues' needs without bias
Use formal and informal measurement tools to analyze areas of need
Prepare themselves to guide a coalition to implement the pilot
As a result, Scholars transform from well-being advocates into organizational leaders. They learn the skills to work constructively with other organizational leaders, leverage system resources, and expand their well-being interventions.
What are some helpful ways to measure our program's success?
The dual objectives can guide appropriate expectations to measure the success of the program. For example, in any version of the program, the development of faculty well-being leaders is the definitive measure of success. However, as pilots begin to integrate into the program and culture, measuring the program's success can shift to include the individual accomplishments of the pilot interventions.
Now that the Scholars are well-versed in the principles of the program that are covered in the curriculum, it is time to begin implementing their pilot interventions.
Pilots are essential for multiple reasons:
Successful pilots improve the well-being of physicians, which is what we all seek.
The pilots allow practical application of the curriculum, which is based on frameworks and theory.
These small wins, or even failures, provide key pearls to the organization that can be used as best practices.
Certain successful pilots can help create a better business case for scaling initiatives across the organization, leading to an acceleration of positive change as the risks and barriers to successful implementation are known or have been removed, while the benefits are made clearly visible.
How many people should a pilot intervention aim to include?
There is not a set number of physicians that we feel a pilot should touch to be viable. Providing a realistic scope for the pilot is a vital skill; many people tend to want to “boil the ocean” and please everyone, leading to indefinite delays or initiatives diluted to the point of having no impact. We aim to help as many physicians as we can; however, we are most interested in making a meaningful difference in people's lives rather than checking a box.
What are the characteristics of a promising pilot intervention to implement through an SOW program?
In the Northwestern Medicine experience, the pilots with the highest probability of success were the ones that followed the process improvement methodology instead of trying to skip steps. Closely following the methodology means the Scholars have:
Taken the time to accurately diagnose the drivers of burnout and identified one that they want to address
Listened to how their colleagues experience the selected driver and how it impacts their work
Included their affected colleagues in the design of the intervention so there is strong buy-in for the pilot
Rather than becoming an additional burden or unwanted change with unintended consequences, these pilots support Scholars and physicians in the way they want to be helped.
Quiz Ref IDAlthough the Scholars are motivated and passionate about this work, they are busy clinicians with competing priorities. While the coaching check-ins serve to maintain momentum and progress, having key accountability points is necessary to keep focus across the delivery of a year-long curriculum.
At a minimum, accountability points should include a mid-point presentation and a final presentation on graduation day (Figure 3). These presentations provide goalposts when Scholars present their work to leaders and to each other.
In addition to accountability, these presentations serve the following purposes (Figure 4):
What does a mid-point presentation look like?
The recommended mid-point presentation is an “elevator pitch” PowerPoint presentation lasting about 5 to 8 minutes. The presentation framework addresses the following components:
The Scholar's identified driver of burnout
The measurements and methods the Scholar used to identify need(s) and to listen to and collect colleague input
An analysis of those measurements and methods
The Scholar's proposed intervention(s) and next steps
Consider inviting department and division leaders, vice presidents of system functions, presidents of the hospital and medical groups, and the chief of staff to join the audience. Inviting senior leadership from various functions gives senior leadership a sense of ownership in the pilot, as they want to be helpful and contribute to the pilots' success. It also encourages chairs and department heads to assist with the pilot interventions to ensure the interventions' success while highlighting their own efforts to improve the work-unit climate for the physician community.
What does graduation look like?
Graduation is an opportunity for broad dissemination of the piloted intervention, best practices learned, and the intervention results. A high-traffic area where faculty and leaders are likely to walk by is an ideal venue to hold a poster session to encourage faculty and leaders to stop to learn about the work was done. Distribute invitations and announcements for this session broadly across the organization. Making graduation more accessible creates an opportunity to recruit future Scholars as they see the various ongoing efforts implemented from the program. Finally, after the poster session, display the posters in the physician lounge and on your website so that other departments with similar challenges can learn from them in the future.
How can a Scholar highlight this work on their curriculum vitae (CV)?
Scholars can cite both their SOW training as well as their pilot intervention on their CVs. For example:
Scholars of Wellness (SOW) Professional Development Program, Northwestern Memorial Hospital
Team-Based Care Pre-Visit Planning Pilot, 2018-2019
Or consider a more detailed version:
Northwestern Medicine Scholar of Wellness (2018-2019):
Selected to complete a professional development program with a primary focus on becoming a wellness expert who drives meaningful change in the work environment to reduce physician burnout and improve physician well-being
Used a data driven quality strategy for improving processes (DMAIC method), designed and led an interdisciplinary wellness project involving multiple operational changes and optimizations to increase care team productivity and physician professional fulfillment
Achieved a 19.2% reduction in average physician burnout score, a 19.7% increase in average professional fulfillment score, and a 24.7% reduction in average work exhaustion score using the Stanford Professional Fulfillment index after implementation and without hiring additional staff
Conducted a post-intervention survey that found physicians felt their care teams worked more efficiently together, reduced amount of time spent on the electronic health record (EHR) system, and gained control over their workload
After completing the pilot project in an individual department, the data and learnings from that pilot's implementation will allow the organization to concretely see the benefits of such a program and, consequently, permit the intervention to be scaled the very next year (Figure 5). Certain projects clearly address a common driver of burnout or increase professional fulfillment regardless of specialty or local environment. An example is a peer support program—every physician can benefit from having support from a physician colleague available to them. On an individual level, during this pilot scale-up process, Scholars gain invaluable leadership skills to become future departmental or organizational leaders (Figure 6).
A faculty development program with a curriculum focused on well-being research, process improvement methodology, and change management not only empowers physicians to make changes to their work environment to enhance well-being, it provides them with the requisite knowledge and skills to make these changes effective and lasting.
Harnessing the passion of physicians who care about well-being is critical to transforming that passion into actual change
Physicians require additional training, including a knowledge of well-being literature, change management and leadership principles, and process improvement skills, to be able to execute change to the work environment
Pilot interventions are effective change management tools that allow for small wins, best practice learnings, and positive momentum
Journal Articles and Other Publications
Leiter MP, Maslach C. Banishing Burnout: Six Strategies for Improving Your Relationship with Work. Jossey-Bass; 2013.
Maslach C, Leiter MP. The Truth About Burnout: How Organizations Cause Personal Stress and What to Do About It. Jossey-Bass; 2014.
National Academies of Sciences, Engineering, and Medicine. Taking Action Against Clinician Burnout: A Systems Approach to Professional Well-Being. Washington, DC: The National Academies Press; 2019. doi:10.17226/25521
Shanafelt T, Stolz S, Springer J, Murphy D, Bohman B, Trockel M. A blueprint for organizational strategies to promote the well-being of health care professionals. NEJM Catal. 2020;1(6). doi:10.1056/CAT.20.0266
Enjoy complimentary access to the full text of this article and learn more about this newest publication from NEJM Group.
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About the AMA Professional Satisfaction and Practice Sustainability Group: The AMA Professional Satisfaction and Practice Sustainability group has been tasked with developing and promoting innovative strategies that create sustainable practices. Leveraging findings from the 2013 AMA/RAND Health study, “Factors affecting physician professional satisfaction and their implications for patient care, health systems and health policy,” and other research sources, the group developed a series of practice transformation strategies. Each has the potential to reduce or eliminate inefficiency in broader office-based physician practices and improve health outcomes, increase operational productivity, and reduce health care costs.
Disclaimer: AMA STEPS Forward® content is provided for informational purposes only, is believed to be current and accurate at the time of posting, and is not intended as, and should not be construed to be, legal, financial, medical, or consulting advice. Physicians and other users should seek competent legal, financial, medical, and consulting advice. AMA STEPS Forward® content provides information on commercial products, processes, and services for informational purposes only. The AMA does not endorse or recommend any commercial products, processes, or services and mention of the same in AMA STEPS Forward® content is not an endorsement or recommendation. The AMA hereby disclaims all express and implied warranties of any kind related to any third-party content or offering. The AMA expressly disclaims all liability for damages of any kind arising out of use, reference to, or reliance on AMA STEPS Forward® content.
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