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Snow Mesa Internal Medicine in Fort Collins, CO, implemented the APEX (Awesome Patient Experience) model in 2015 to streamline appointments and decrease patient wait times. In the APEX model, one medical assistant (MA) remains with the patient for the duration of the visit. This MA performs expanded rooming functions, including agenda setting and following disease-specific protocols to address care gaps.
AMA STEPS Forward™ presents actionable, practical toolkits and customizable resources that you can use to successfully implement meaningful and transformative change in your practice or organization. See How it Works
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